Last Friday, 7th March, the Care Tech Avengers assembled once again, bringing together some of the sharpest minds in care technology, operations, and research. It was a real pity that Mark couldn’t join us this time, but he and I (Anoushka) have since talked through the key takeaways together. Here’s a breakdown of the most important conversations and what we think they mean for the sector.

Technology & Blame Culture: A Slippery Slope

Technology has the potential to transform care, but only if it’s implemented in a way that fosters transparency rather than enabling blame culture. If AI is used to mask mistakes rather than help teams learn from them, we’re heading in the wrong direction.

What we think: Tech should empower care teams, not police them. Organisations need to ensure Tech is used to drive learning and development, not as a tool for accountability dodging.

Who Controls the Narrative? Not Just Tech Suppliers.

A major frustration in the sector is that suppliers often dictate what care providers “need” rather than listening to those on the ground.

What we think: Care providers must take ownership of the solutions they invest in. It’s time for suppliers to listen rather than lead, ensuring the sector gets what it actually needs, not just what’s being sold.

Data-Driven Decisions: Overtime, Burnout & Performance

There’s a clear link between excessive overtime and staff burnout, yet many providers still fail to address it. By using available data to track patterns, organisations can intervene earlier and reduce workforce strain.

What we think: Data isn’t just about compliance—it should be actively used to improve workforce well-being. Tracking overtime trends and highlighting high performers can create a more sustainable and rewarding environment for care staff.

ROI & Defining Care Quality in a Tech-Driven World

Providers are under pressure to justify tech investments, but measuring quality improvement in care is still a challenge. There needs to be a clearer link between technology and tangible outcomes.

What we think: If tech doesn’t improve care experiences or operational efficiency, why are we investing in it? The sector must establish clear metrics to ensure tech solutions deliver real-world benefits.

Empowering Providers with Smarter Procurement

Too often, providers buy into tech that looks great in a demo but doesn’t translate into real improvements on the frontline. A procurement matrix could provide clear, comparable data to support better decision-making.

What we think: The sector needs to move away from impulse-buying tech and instead adopt a more strategic, evidence-based approach to procurement.

Collaboration Over Competition

One of the biggest barriers to progress is the competitive mindset in care tech. Instead of working in silos, organisations should be sharing insights, data, and best practices to improve the sector as a whole.

What we think: Collaboration is the key to real progress. The more we share knowledge and solutions, the better the sector will be for everyone.

A Radical Take: Stop Piloting, Start Committing

Pilots can sometimes be an excuse to delay full adoption. Instead of endless testing, organisations should commit fully to the right solutions and embed them properly for long-term success.

What we think: While pilots have their place, they shouldn’t be a crutch. If something works, let’s commit to it instead of stalling with endless trials.

Practical Solutions: Maximising Existing Tech

Two highly practical takeaways stood out:

• Salary drawdown solutions—many providers already have the capability within their existing payroll systems to offer flexible wage access, which could improve financial well-being and job satisfaction for care staff.

• Power BI for Microsoft users—many providers don’t realise they already have access to this free data visualisation tool. It’s time to start using it effectively to analyse workforce trends, track care quality, and make better strategic decisions.

What we think: Small, practical changes like these can make a big difference. Providers should first look at how they can maximise the tech they already have before investing in new solutions.

Join the Movement!

The Care Tech Avengers are on a mission to drive real change in care tech—but we need your voices, data, and insights. If you’re interested in getting involved, sharing data, or attending future events, reach out.

Let’s stop talking about change and start making it happen.